Helpdesk Technician

Job Purpose: The Help Desk Technician is responsible for supporting the internal employee base with technology needs.

Help Desk Technician Duties:

• Providing excellent customer service to all Henssler employees
• Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Installing software, patches, updates to desktops and laptops
• Trouble shooting basic network, software and printing problems in a corporate domain-based business environment
• Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers