Helpdesk Technician I

Description Position Summary The Help Desk Analyst's role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Summary of Essential Job Functions Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identif…