HelpDesk Technician

About OffSec

Founded in 2006 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

We are seeking a candidate to help provide IT support, ideal candidates will need strong experience in providing internal and external user support and troubleshooting with PC and software issues on a daily basis as well as maintaining machines.

Duties and responsibilities

• Provide maintenance, technical support, and troubleshooting on all core internal systems, hardware and devices needed to ensure the effective use of technology resources

• Assist in designing and implementation of standard configurations for users

• Collaboration with different cross-functional teams to resolve issues

• Employee onboarding and offboarding including machine setup and access

• Maintain all systems and software by applying regular patches and updates

• Responsible for user account-related administration for all employees

• Hardware and software inventory management including licenses

• Ensures security and access policies are in place for all users and machines

• Facilitates troubleshooting and escalation with vendors as needed

• Performs compliance audit for IT policies & access and reports to management

• Maintains local server and related hardware

• Other duties as needed

Qualifications

• BS Degree of Computer Science or Information Technology or related field

• At least 2 years prior experience providing user support, IT related troubleshooting and maintenance with the use of a ticketing system

• In-depth experience supporting and troubleshooting windows and macOS machines locally or via remote access

• Strong experience on both Windows/Linux on either local or cloud environments

• Microsoft Active Directory, Office 365 and Intune or other MDM solutions

• Ability to “think out of the box”

• Experience on Network Administration including firewalls and VPN

• Extensive experience supporting and maintaining “home grown” software solutions

• Off hours and weekend support

• Experience with scripting and automation is a plus

• Certifications relevant to the job responsibilities is a plus

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office in the Philippines.

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.