Helpdesk Technician - Tier 1 with Security Clearance
Summary
Provides first-level IT support for government clients, handling calls, tracking issues in Remedy, and managing user access and hardware/software troubleshooting.
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a customer incident in Remedy, the call tracking software for every call answered. * Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks. * Ability to assist clients with hardware and software support via telephone. * Coordinate with team to …