Helpdesk Technician
Be a part of the best team in Property Management!!!
Vesta Corporation is seeking to hire an experienced Helpdesk Technician at our corporate office in Weatogue, CT, who will provide reliable, hands-on IT support for our corporate staff and property-level site teams.
What we Offer:
At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:
- Medical, dental & vision insurance
- Company matched 401(K).
- Paid time off- Vacation, sick, floating holidays
- 12 additional paid holidays
- Tuition Reimbursement
- PetPlan Pet Insurance
- Employee Assistance Program
- Long & Short-Term Disability Insurance
- AND MORE
The Helpdesk Technician will provide reliable, hands-on IT support to corporate staff and property-level site teams. The ideal candidate brings 6-8 years of helpdesk/desktop support experience and an appropriate combination of formal education and industry certifications, with the ability to independently resolve day-to-day technical issues, handle occasional complex tickets, and support Vesta's core business applications.
Essential Functions:
- Serve as a secondary point of contact for more complex helpdesk tickets, independently troubleshooting hardware, software, network, and application issues beyond routine password resets and setup requests.
- Work the incoming ticket queue in Zendesk, ensuring tickets are correctly prioritized (Urgent/Routine/Low), assigned, and resolved within SLA targets.
- Provide end-user support for Yardi Voyager, the company's core property management platform, including login/access issues, module errors, and coordination with the Yardi support team on defects.
- Administer and support the Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive, Exchange Online) including mailbox, permissions, and license management.
- Manage user account lifecycle in Active Directory / Azure AD: onboarding, offboarding, access changes, and periodic access reviews for corporate and site-level staff.
- Support and troubleshoot Zoom (meetings, rooms, and Zoom Phone) for daily scrums and business meetings across the organization.
- Image, deploy, and maintain Windows desktops/laptops and mobile devices; manage endpoints through the organization's MDM/endpoint management tooling.
- Troubleshoot local network, VPN, and connectivity issues at corporate and property sites, escalating to network/infrastructure teams as needed.
- Maintain and expand the internal knowledge base and standard operating procedures; document recurring issues and known resolutions.
- Coordinate with third-party vendors (Yardi, Zendesk, Microsoft, ISPs, hardware vendors) on outages, licensing, and support cases.
- Contribute ticket and performance data to weekly IT operations reporting.
- Other duties as assigned
Interested? Apply now!