HIPP Case Manager

The HIPP Case Manager is responsible for supporting homeless individuals through housing-focused case
management, stabilization services, and long-term community support. This role works directly with clients to
assess needs, develop individualized service plans, connect individuals to housing opportunities, and
coordinate supportive services that promote long-term housing retention and stability.
The HIPP Case Manager plays a critical role in helping clients transition from homelessness into stable housing
while supporting recovery, independence, and overall wellbeing through compassionate and client-centered
case management.
This position supports Shelterhouse’s values through:
• Service: Supporting employees so they can serve others
• Compassion: Treating all individuals with dignity and respect
• Results: Executing with accuracy, consistency, and accountability

Essential Job Duties

Productivity
• Complete client intakes, assessments, reassessments, and eligibility determinations in accordance
with program requirements.
• Develop, implement, and maintain Individual Service Plans (ISPs) that support client goals, housing
stability, and self-sufficiency.
• Maintain accurate and timely assessments, progress notes, case notes, service plans, and other
required documentation within VESTA and applicable systems.
• Connect clients to housing opportunities and supportive services, including behavioral health,
substance use treatment, employment services, healthcare, transportation, and community resources.
• Assist clients with obtaining benefits, identification documents, and other resources necessary to
achieve housing stability.
• Conduct regular office visits, client meetings, and community-based contacts to monitor progress and
address barriers to housing stability.
• Conduct home visits as needed to support housing retention and program compliance.
• Maintain contact with clients as needed following housing placement to support successful transitions
and housing retention.
• Collaborate with landlords, housing providers, and community partners to address challenges that
may impact housing placement or housing retention.
• Maintain ongoing communication with community service providers to facilitate referrals and
coordinated care.