Hiring Chinese Restaurant Assistant Manager

Job Summary

Assist the Restaurant Manager in overseeing daily restaurant operations to ensure smooth service delivery and operational efficiency.

Responsibilities

• Oversee daily restaurant operations to maintain smooth service delivery and operational efficiency
• Supervise and coordinate Front-of-House (FOH) staff to uphold service quality and operational standards
• Monitor staff attendance, punctuality, grooming, discipline, and work performance to ensure compliance with company policies
• Arrange shifts and allocate manpower based on business needs and reservation demands
• Monitor customer service standards and professionally handle customer feedback, enquiries, and complaints to enhance guest satisfaction
• Maintain cleanliness, organisation, and upkeep of dining areas, service stations, and restaurant facilities
• Track daily sales performance, reservations, and operational reports to support business objectives
• Coordinate with kitchen team to ensure timely food preparation and service delivery
• Ensure compliance with food hygiene, workplace safety, and restaurant operating procedures to maintain a safe environment
• Assist in staff training, onboarding, and performance development to build team capability
• Monitor stock levels, service supplies, and inventory usage to minimise wastage and control costs
• Support implementation of operational improvements and promotional activities to drive business growth
• Perform additional operational duties as assigned by management

Preferred competencies and qualifications

• Previous experience in restaurant operations or F&B supervisory roles
• Supervisory or team leadership experience
• Knowledge of food hygiene and workplace safety practices
• Basic computer skills and familiarity with POS systems and restaurant reporting
• Ability to work shifts, weekends, and public holidays
• Strong communication, interpersonal, and problem-solving skills
• Ability to lead, supervise, and motivate a team to achieve operational objectives
• Strong organisational skills to manage multiple operational tasks
• Customer-oriented approach to handle feedback and complaints professionally
• Responsible, disciplined, and capable of making sound operational decisions
• Ability to work independently and take ownership of daily operations

Key Competencies

• Restaurant Operations Management
• Staff Supervision & Manpower Planning
• Customer Service & Complaint Handling
• Sales Monitoring & Reporting
• Food Hygiene & Workplace Safety