Hiring Event 09/09/2026: Collections Call Center Representative
Quick Facts
Compensation: $17.25/hr plus monthly performance bonuses
Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required
- No Sundays
- One night shift per week (12:00PM - 8:00PM)
- Every 4th rotating Friday (9:00AM - 7:00PM)
- Every 4th rotating Saturday (8:00AM -12:00PM)
- During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)
Who We're Looking For
We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:
- Have collections, auto finance, banking, lending, call center, or customer service experience
- Are comfortable discussing payment obligations and negotiating resolutions
- Can remain professional when handling challenging customer conversations
- Ask thoughtful questions and actively listen to understand customer situation
- Are organized, detail-oriented, and able to manage multiple priorities
- Are motivated by goals, performance metrics, and bonus opportunities
What You'll Do
- Manage a portfolio of delinquent auto loan accounts
- Contact customers to discuss payment options and resolve delinquency
- Negotiate payment arrangements and other account solutions
- Research customer information and assist with loss mitigation activities
- Document customer interactions accurately in company systems
- Meet or exceed performance and quality expectations
What You'll Bring
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High school diploma or equivalent
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Strong communication and customer service skills
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Ability to manage conflict and build rapport with customers
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Strong attention to detail and organizational skills
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Proficiency with computers and the ability to learn new systems quickly
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Previous collections or auto finance experience preferred
Work Environment
- This role is phone- and computer-based, requiring the employee to be seated for extended periods.
- Frequent speaking and close visual work, including reading data, screens, and documents.
Benefits and Perks
- Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- 401K with employer match and 100% immediate vesting
- Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- Paid Volunteer Time Off (VTO) Annually
- Tuition Reimbursement
- Parental Leave
- Business casual work environment
About GLS
- Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.
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As published by lever · 20 questions · 5 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL
Short answers (1)
- This position includes two weeks of training and up to two weeks of nesting. Do you have any pre‑planned time off we should be aware of?
Pick from a list (14)
- Are you currently authorized to work in the U.S. and for our company on an ongoing indefinite basis?
- Will you now or in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, TN, STEM OPT Training Plan)?
- Are you 18 or older?
- Are you comfortable with a base pay of $17.25/hr. + monthly bonus plan?
- After training, monthly commission typically ranges from $50–$400. Are you comfortable with this pay structure?
- Are you comfortable working onsite in our Greenville, SC office?
- This position requires to work every fourth Saturday (8:00 AM–12:00 PM) and Friday (9:00 AM - 7:00pm). One late shift per week (12:00 PM–8:00 PM). Are you comfortable with these schedule requirements?
- Are you subject to the terms of any legal agreement that may impact employment such as a Non-Compete or Confidentiality Agreement?
- Are you willing to relocate?
- What is your highest level of education?
- Are you able to perform the essential functions of the job for which you are applying, with or without a reasonable accommodation?
- Do you now, or have you ever, worked for this company as a full-time associate or temporary/contract worker?
- Did someone refer you to Global Lending Services?
- Do you have any relatives currently employed or in process of being employed with GLS?
Written answers (5)
- If yes, please explain by indicating company with whom you have an agreement and the type of restriction (ie. Non-compete, Non-solicit, Confidentiality, etc.)? optional
- If no, please explain. optional
- If yes, please provide details (when/where/job title). optional
- If yes, what is the name of the person who referred you? optional
- If so, what is the relationship? optional