Hiring for Business Analyst Location: Remote
Posted Updated
Summary
Senior Contact Center Business Analyst / Discovery Consultant supporting a large-scale contact center transformation. Day to day: lead discovery and document the current-state environment — customer journeys, agent workflows, IVR structures, routing models, telephony configuration, operational processes, applications, and integrations. Remote (US).
Job Description Location : Remote We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative. The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent workflows, IVR structures, routing models, telephony configuration, operational processes, applications, integrations, a…