Hiring For Deputy Head of IT

Key responsibilities :

Team leadership Lead and manage the existing IT team of 2 to 3 people: shift rosters, task allocation, performance reviews, and training Make sure teams working India and US hours have reliable IT support Set and track service levels for response and resolution times Cover for the Head of IT when they are unavailable

IT operations and support :Own user lifecycle: onboarding, offboarding, access changes, and laptop provisioning Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) and Google Workspace Run the helpdesk and introduce a ticketing tool to replace email-based tracking Page 1 of 3 Job Description: Deputy Head of IT Maintain the IT asset inventory, licences, and vendor renewals Keep endpoints patched and protected, and help roll out device management (Intune) and EDR Write and maintain IT runbooks and SOPs

Network and office infrastructure Manage the office network:

firewall, VLANs, Wi-Fi, ISP links, and firmware patching Keep internet, power backup, and workstation uptime high across the office Plan hardware, cabling, and seating changes as the office grows Manage vendors such as ISPs, hardware suppliers, and Microsoft partners

Security support :Follow and enforce IT policies, including the IT and AI tool policy Support the Head of IT with SOC 2 evidence such as access reviews, patch records, and backup checks Handle first response for phishing reports and suspicious activity

Required qualifications and skills:

Bachelor's degree in Computer Science, IT, or equivalent experience 10 to 12 years in IT administration or IT operations, including 3 to 5 years managing an IT team Strong hands-on Microsoft 365 and Entra ID administration (users, groups, MFA, Conditional Access, mail flow) Working knowledge of networking: firewalls, VLANs, Wi-Fi, DNS, DHCP Experience with Windows endpoint management and patching Clear written English for documentation, user communication, and US client interactions Able to work independently in a small team and prioritise without close supervision