Hiring for Technical Project Manager-With Experience Oracle database/Oracle ERP
Summary
Technical Project Manager (TAM) role in Kuala Lumpur, paid RM15,000-20,000/month, managing delivery of Oracle customer support services: setting up delivery governance, running value reviews, handling escalations, and acting as trusted advisor on Oracle applications, technology, and infrastructure. Requires Oracle database/Oracle ERP experience.
Salary: RM 15,000 – RM 20,000 per month
About the role
The CSS TAM organization consists of diverse, highly-skilled, specialized customer service professionals with experiences in program and project management, quality assurance, service management and support account management. TAMs are customer advocates and aspire to become trusted advisors aligning themselves with the stakeholders of their assigned customers. They combine experience, knowledge and skill to aid their customers in delivering upon their IT strategy, overcome challenges and meet business goals.
TAMs provide best practice advice and guidance regarding the implementation, deployment support and operation of Oracle applications, technology and hardware infrastructure. This enables customers to make fully informed decisions to help them maximize the business value of their Oracle investment and achieve the desired business outcomes while minimizing risk. The TAM will drive recommendations through to resolution by working with customer stakeholders to ensure appropriate level of sponsorship and prioritization.
The TAM is responsible for establishing and maintaining a delivery governance model with the customer at the operational, management and executive levels, as applicable. As the customer's primary point of contact for the delivery of the CSS contract, TAMs maintain relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope.
Key responsibilities
Manage the delivery of CSS services within the terms of the contract
Deliver the service in accordance with documented CSS service delivery procedures
Establish and maintain a delivery governance model with the customer
Provide regular, formal value-oriented reviews of contract achievements and status
Provide feedback to the customer on the performance of its organization
Monitor and track the profitability of delivering the service in line with the CSS business KPIs
Identify incremental opportunities to assist the customer in achieving its business objectives
Manage escalations and orchestrate resources from across Oracle to provide resolution
Serve as the customer trusted advisor, identifying risks and proactively guiding the customer to successful outcomes
Help the customer understand the wider Oracle Customer Services organization to maximize their Premier Support contract experience