Hiring Sr. Customer Support - International Voice Gurugram
Posted Updated
Title: Senior Customer Support Representative –
International Voice Process
Location: Gurgaon (Cyber City)
Job Type: Full-Time
Industry: BPO / ITES / Customer Service
Role Category: Customer Service / International Voice Process
Job Summary:
We are hiring experienced professionals for the role of Senior
Customer Support Executive – International Voice Process in Gurgaon. The
role involves handling global customer interactions, primarily focused on
billing-related queries, ensuring accurate resolution and high customer
satisfaction in a fast-paced environment.
Key Responsibilities:
- Handle
inbound international voice calls related to billing and account queries
- Resolve
billing discrepancies, payment issues, and account concerns
- Provide
accurate, prompt, and professional customer support
- Maintain
high standards of communication, empathy, and problem-solving
- Work
effectively in rotational shifts across global time zones
- Ensure
compliance with company policies and quality standards
Requirements
- Minimum 1yr+ experience in International Voice Process (mandatory)
- Freshers
are not eligible
- Qualification:
UG / Graduate / PG (any discipline)
- Excellent
English communication skills (spoken & written)
- Strong
interpersonal and conflict-resolution skills
Candidates with max 30 -45 days’ notice period preferred
Work Details:
- Work
Mode: Work From Office
- Shift: UK Rotational shifts
- Week
Off: 2 rotational offs
Benefits
• Salary: Up to ₹7 LPA (based on experience)
• Both-side cab facility
• Opportunity to work with a captive unit
• Career growth through Internal Job Postings (IJP) across roles and business units