Home Mortgage Loss Mitigation Underwriter
Description
The HM Loss Mitigation Decisioning Specialist is responsible for reviewing, analyzing, and rendering decisions on mortgage assistance requests while ensuring compliance with investor, insurer, and regulatory requirements. This role performs detailed reviews of customer financial information, validates documentation, and determines the most appropriate loss mitigation solution based on applicable guidelines.
Primary responsibilities include
- Review and acknowledge receipt of files submitted by the Front-End Fulfillment team and validate completeness of required documentation.
- Execute all steps within the loss mitigation decisioning workflow within established service level agreements (SLAs).
- Analyze borrower financial information to determine eligibility for available loss mitigation solutions.
- Review income, asset, liability, and hardship documentation for accuracy and completeness.
- Compare borrower-reported financial information against supporting documentation to ensure consistency and compliance.
- Utilize servicing and underwriting systems, including MSP and Back in the Black (BITB), to evaluate and process workout options.
- Ensure compliance with investor, insurer, agency, and regulatory requirements, including Fannie Mae, Freddie Mac, FHA, VA, USDA, and portfolio guidelines.
- Calculate and validate modification terms, payment affordability, and workout solution eligibility.
- Document decision rationale and maintain accurate records in servicing systems.
- Collaborate with internal partners to resolve documentation deficiencies, escalations, and exception requests.
- Maintain productivity and quality standards while delivering an exceptional customer experience.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
- Minimum of 2 years of mortgage servicing, loss mitigation, underwriting, loan processing, loan origination, or related mortgage experience.
- Strong understanding of mortgage investor and insurer guidelines, including FHA,VA,USDA,GSE
- Experience reviewing and analyzing: Income documentation, Tax returns, Credit reports
- Proficiency with mortgage servicing and decisioning systems.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent attention to detail and organizational abilities.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience using MSP (Mortgage Servicing Platform).
- Mortgage underwriting experience.
- Loss mitigation underwriting or workout decisioning experience.
- Experience with Back in the Black (BITB).
- Loan origination experience.
- Mortgage loan processing experience.
- Bachelor's degree or equivalent combination of education and mortgage industry experience.
- Knowledge of regulatory requirements related to mortgage servicing and default management.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: 8am-5pm Monday -Friday
Pay Transparency
The salary range for this position is $24.52 - $30.29 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit .
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