HOA Administrative Assistant

Medley at Prosperity Lakes, located in Parrish, FL is excited to announce the opportunity of a full-time HOA Administrative Assistant! This role will provide administrative support to Community Association Manager and will utilize Homeowner website and standard Microsoft office programs and assist in special projects. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the properties managed by Troon.

• Provide support to Management staff with mailings, phone calls, general correspondence, handling walk-ins and assembling membership packages.
• Assist with, questions, policies, concerns or complaints in a timely, professional manner.
• Must be proficient with Microsoft Word, Excel, Power Point.
• Provide exceptional customer service to members to ensure a memorable experience.
• Assist with Architectural Review applications: review with owners for compliance with submission requirements, manage applications and correspondence.
• Act as receptionist and information source to general public and provide information to orient new owners about the HOA and amenities.
• Maintain and update community website and create promotional materials for the website and weekly eblast communications to members.
• Possess excellent written and verbal communication skills in order to directly communicate with Owners and guests.
• Assist Community Association Manager in various special projects as needed.

• High School diploma or equivalent.
• 2 years' experience in a customer service position required.

• Minimum typing speed of 50 wpm.
• Able to multitask in a high volume, fast-paced environment.
• Must be physically able to stand, sit, stoop, bend and lift up to 15 lbs.
• Possess and able to present a professional demeanor at all times to Members and Guests.

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.