Home Care Back Office Support

PLEASE NOTE: We ONLY hire candidates with prior Home Care experience. If you do not have Home Care experience, PLEASE DO NOT APPLY.

About the Role
We are seeking a reliable and detail-oriented bilingual (English/Spanish) Home Care Back Office Support professional to assist with daily administrative and operational functions within our Home Care Agency. This role plays a key part in supporting care delivery by coordinating caregiver schedules, assisting with recruitment efforts, and helping maintain continuity of client services.
Candidates with prior Home Care or Home Health agency experience are strongly encouraged to apply. Experience in caregiver scheduling and recruitment is considered a significant advantage.

Key Responsibilities

Operations Support
1. Assist with the coordination of client service requests
2. Maintain accurate caregiver and client records
3. Communicate with field staff regarding assignments and schedule updates
4. Monitor active schedules and report coverage gaps
5. Support onboarding documentation and compliance tracking

Scheduling
1. Coordinate caregiver schedules based on client needs
2. Arrange shift coverage for call-offs or new cases
3. Confirm assignments and communicate scheduling updates
4. Track attendance and report missed visits or tardiness
5. Maintain scheduling system accuracy

Recruiting Support
1. Assist in sourcing caregiver applicants
2. Coordinate applicant interviews
3. Support the onboarding documentation process
4. Maintain applicant tracking records
5. Assist with job posting updates as needed

Qualifications
1. Prior administrative or staffing experience preferred
2. Home Care or Home Health experience is a plus
3. Experience in caregiver scheduling preferred
4. Experience in recruiting or onboarding support is a plus
5. Strong organizational and communication skills
6. Ability to handle confidential information appropriately
7. Basic proficiency in office software systems
8. Bilingual (English/Spanish)

Compliance & Confidentiality
This position may involve access to confidential client information and requires adherence to the
Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules. All employees must comply with agency confidentiality policies and complete required training upon hire.

Work Environment
- Remote work environment
- Frequent communication via phone and computer
- Ability to manage multiple tasks in a fast-paced setting

Location: Remote - GMT-09:00 to GMT-01:00

Skills required for this job:

• Administrative assistance
• Axis Care
• Electronic medical records (EMR)
• Employee onboarding
• Health Insurance Portability and Accountability Act (HIPAA)
• Healthcare scheduling
• Home care
• Home care operations
• Home care scheduler
• Recruitment