Home Care Client Advisor Inside Sales

Are you a strong communicator who can connect with families, understand their needs, and help them make important decisions?

Right at Home is seeking an experienced Client Advisor / Inside Sales professional to speak with families who are actively looking for home care services for a loved one.

This is not a cold-calling position. You will work primarily with families who have contacted us because they need help. Your job is to understand their situation, explain how our services can help, build trust, follow up consistently, and ultimately convert qualified inquiries into new clients.

We are looking for someone who combines empathy with strong sales ability. The right person understands that families making care decisions need compassion and guidance—but also knows how to move a conversation forward, overcome concerns, follow up, and close.

What You'll Do

• Respond promptly and professionally to new client inquiries by phone, email, and other lead sources

• Speak with families to understand their care needs, concerns, timing, and priorities

• Educate prospective clients about our home care services and explain available care options

• Build trust and rapport with families during what can be a difficult and emotional decision

• Conduct effective discovery calls and identify the appropriate care solution

• Clearly communicate services, pricing, and the process for starting care

• Schedule in-home consultations and assessments

• Consistently follow up with prospective clients who are not yet ready to begin services

• Convert qualified inquiries into new clients

• Maintain accurate records of leads, conversations, follow-ups, and outcomes in our CRM

• Coordinate closely with our Client Care Coordinators, Scheduling, HR, and Nursing teams to ensure a smooth transition from inquiry to start of care

• When appropriate, participate in initial consultations with prospective clients

• Help families identify additional community resources when our services are not the right solution

What We're Looking For

The ideal candidate is personable, confident, organized, persistent, and genuinely enjoys helping families.

You should be comfortable having meaningful conversations with people while also understanding that this is a sales position with measurable performance expectations.

Qualifications include:

• Experience in inside sales, consultative sales, healthcare, home care, senior living, admissions, or a related field

• Proven ability to build relationships and convert prospective customers into clients

• Excellent telephone and interpersonal communication skills

• Strong follow-up skills and the discipline to manage multiple leads at different stages of the decision-making process

• Ability to listen carefully, identify needs, address concerns, and recommend appropriate solutions

• Comfortable discussing pricing and asking for the business

• Strong organizational and problem-solving skills

• Ability to work effectively in a fast-paced, team-oriented environment

• Proficiency with Microsoft Word, Excel, and general computer/CRM systems

• Genuine interest in helping older adults and their families

Home care, senior living, healthcare, social work, admissions, or consultative sales experience is strongly preferred.

A social work background is a plus, particularly for someone who also possesses strong communication, relationship-building, and sales skills.

Compensation & Benefits

• Base salary: $60,000–$80,000, based on experience

• Bonus potential based on performance

• Health benefits

• 401(k)

• Paid time off

• Training and professional development

• Opportunity to play a significant role in the continued growth of an established home care organization

About Right at Home

Right at Home is a locally owned home care organization dedicated to helping older adults remain safe, independent, and comfortable in their homes.

We believe the first conversation a family has with us matters. Families are often contacting us during stressful and uncertain situations, and our Client Advisor plays a critical role in helping them understand their options and feel confident about their decision.

If you are a strong communicator who enjoys helping people, thrives in a results-oriented environment, and knows how to turn conversations into long-term client relationships, we would like to hear from you.