HOME ENERGY ASSISTANCE ADJUDICATOR

JOB TITLE: Home Energy Assistance Adjudicator

HOURS: 8:30 a.m. – 4:30 p.m. Monday-Friday, some afterhours and weekends required

SUPERVISOR: HEA Office Manager

DIRECTOR: VP/Social Services

DEPARTMENT: Social Services Department

JOB FUNCTION: The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.

ESSENTIAL FUNCTIONS:

• Process Home Energy Assistance Applications in CRM
• Process Home Energy Assistance Application in JAVA, when necessary
• Process Winter Termination Program registrations
• Make applicant appointment via ITFrontDesk scheduler and/or google calendar
• Answering incoming calls, record messages and relaying information
• Make sure all documentation required for completing application is correct
• Complete intake procedures on all scheduled appointments and walk- ins
• Maintain excel applicant tracking logs on a daily basis
• Assist clients with NJSHARES application process
• Attend Outreach Events/Activities in Cumberland, Gloucester & Salem
• Maintaining projected Levels of Service
• Enter applicant information into the EmpowOR database
• Maintain a working relationship with Utility Companies
• Conduct home visits to homebound applicants when necessary
• Refer applicants to other Social Services Programs as needed
• Some travel necessary
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED and one year of experience in a customer friendly business
• Knowledge of computer and Microsoft office programs
• Good written and oral communication skills in English and/or Spanish
• Valid New Jersey Driver’s License
• Access to an insured vehicle daily