Home Health Office Manager

Location: Cary, NC 27511

Job Summary

We are seeking a highly organized and detail-oriented Home Health Office Manager to join our team in Cary, NC. The ideal candidate will be responsible for overseeing the day-to-day operations of our home health office, working with sales, managing clinician schedules, coordinating patient care and ensuring compliance with all regulatory requirements.

Key Responsibilities

• Manage office staff and ensure all administrative tasks are completed in a timely manner
• Coordinate patient care schedules and ensure all visits are scheduled and confirmed
• Monitor patient outcomes and staff performance
• Communicate effectively with nurses, therapists, and other clinical staff to confirm appointments and availability.
• Maintain accurate and up-to-date patient records and clinician schedules
• Adherence to State Regulations
• Ensure agency compliance with all regulatory and accreditation requirements and company policies
• Assist with patient intake and registration processes
• Assist with hiring and training new office staff
• Handle any client or staff concerns and complaints
• Work closely with Clinical Manager(s) to ensure all patient-related documentation is complete, accurate and maintained according to agency policies
• Manage office supplies and ensure the reception area is organized and welcoming
• Perform general clerical duties including filing, faxing, scanning, and data entry
• Assist with billing and insurance verification as needed
• Support the team with other administrative tasks as assigned

Qualifications

• Previous experience in home health management role
• Knowledge of home health regulations and compliance requirements
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), EMR systems and comfortable learning new software
• Ability to handle sensitive and confidential information with discretion
• Customer service oriented with a friendly and professional demeanor
• Ability to work independently and as part of a team

Work Environment

This position is based in our Cary, NC office. The role involves working in a fast-paced environment requiring attention to detail and the ability to manage multiple priorities.