Home Health Scheduling Lead

Schedule/Shift: Full-time

Location: In Office

Position Description:

Essential Responsibilities:

· Assist with scheduling coverage and back-fill coverage, including weekend needs.

· Maintain the master scheduling coverage calendar.

· Support training and onboarding of new scheduling coordinators, including assigning orientation coaches.

· Monitor branch workflow, coordination notes, and scheduling reports to support accuracy and timely follow-up.

· Collect clinician schedules from branch directors by established monthly deadlines.

· Confirm and communicate weekend on-call information to branches by established weekly deadlines.

· Maintain accurate master zip code lists by branch as staffing changes occur.

· Coordinate field staff schedules to support productivity and appropriate patient coverage.

· Partner with clinicians to coordinate caseloads and determine appropriate visit coverage by discipline.

· Respond to patient scheduling inquiries when branch schedulers are unavailable.

· Contact staff regarding new patients added to same-day or past-date schedules.

· Remove duplicated evaluation tasks and approved non-admits from workflow.

· Collaborate with intake, insurance, BOM/BOS teams, clinical supervisors, and branch directors to resolve scheduling issues, concerns, and hard stops.

· Report high-level issues to the Scheduling Director weekly, or more frequently as needed.

· Establish and enforce assignments of daily scheduling tasks to include but not limited to:

o SOC assignments and emails

o Roll-up completion and distribution

o On-Call Coordination Note follow-up

o Hospitalization and In-Patient documentation and follow-up

o Workflow Processing and Communication

o Gaps in Care and other Mosai Reports

o HCHB Scheduling and Case Management Assignment Reports

Knowledge & Skills:

• Adept knowledge of Home Health Scheduling, and HCHB best practices.
• Strong leadership, initiative, analytical, critical thinking, and problem-solving skills.
• Excellent verbal, written and presentation skills.
• Articulately relate to people at all levels of the organization.
• Ability to resolve conflicts between individuals with successful outcomes.

Qualifications:

• At least 5 years work experience in Home Health Scheduling.
• Leadership and management oversight experience in Home Health Scheduling.
• Advanced Microsoft Office skills including, Excel, Outlook, Power-Point, and Word.
• Knowledge of federal and state laws and industry practices.

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At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity & Veteran‑Friendly Employer:
We are proud to be an equal‑opportunity employer committed to building inclusive, compassionate healthcare teams. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business need.

Veterans and military spouses are encouraged to apply. As a veteran‑friendly employer and proud participant in the We Honor Veterans Association, we recognize and value the leadership, teamwork, adaptability, and service‑driven experience military‑connected individuals bring to patient‑centered care and healthcare environments.

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.

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