Home Shopping Manager
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Home Shopping Department Manager is responsible for leading all aspects of the online shopping and order fulfillment operation, ensuring customers receive accurate, high-quality orders through pickup and delivery services. This position oversees department associates, manages daily fulfillment activities, drives customer satisfaction, and ensures the department meets operational, productivity, sales, and profitability goals. The Home Shopping Department Manager plays a critical role in supporting omnichannel growth while delivering a seamless customer experience.
Key Responsibilities Department Operations- Oversee daily Home Shopping Department operations, including order fulfillment, staging, customer pickup, and delivery coordination.
- Ensure online orders are completed accurately, efficiently, and within established service standards.
- Monitor department workflows and staffing levels to meet fluctuating customer demand.
- Maintain department organization, cleanliness, and operational readiness.
- Execute company programs, promotions, and operational initiatives related to online shopping services.
- Ensure customers receive complete, accurate, and high-quality orders.
- Monitor order accuracy, fulfillment speed, and quality metrics.
- Review substitutions to ensure they meet customer expectations and company guidelines.
- Verify freshness and quality standards for all products selected.
- Implement corrective action plans to improve department performance and service levels.
- Deliver an exceptional customer experience for pickup and delivery customers.
- Resolve customer concerns related to orders, substitutions, product quality, and service issues.
- Promote a customer-first culture among department associates.
- Monitor customer feedback and satisfaction metrics.
- Build customer loyalty through consistent, high-quality service.
- Recruit, train, coach, and develop Home Shopping associates.
- Establish performance expectations and provide ongoing feedback.
- Create work schedules that support operational needs and labor goals.
- Foster a culture of teamwork, accountability, and continuous improvement.
- Support succession planning and associate career development.
- Achieve department sales, labor, productivity, and profitability targets.
- Monitor labor utilization and adjust schedules based on business volume.
- Analyze operational reports and key performance metrics.
- Identify opportunities to improve productivity and reduce costs.
- Manage department resources efficiently to maximize profitability.
- Ensure associates are trained on order fulfillment systems, handheld devices, and department technology.
- Monitor system functionality and coordinate resolution of operational technology issues.
- Support implementation of new technologies, programs, and operational enhancements.
- Maintain accurate reporting and documentation of department performance.
- Ensure compliance with company policies, food safety regulations, and operational procedures.
- Promote a safe working environment for associates and customers.
- Monitor proper handling and storage of perishable and temperature-sensitive products.
- Conduct routine safety reviews and address potential hazards promptly.
- Ensure compliance with company security and loss prevention programs.
- High school diploma or equivalent.
- Previous retail, grocery, e-commerce, fulfillment, or supervisory experience.
- Strong leadership, communication, and organizational skills.
- Ability to work in a fast-paced, customer-focused environment.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Associate's or Bachelor's degree in Business, Retail Management, or a related field.
- Previous experience managing online grocery fulfillment operations.
- Experience with labor management, scheduling, and performance coaching.
- Experience analyzing operational metrics and driving process improvements.
- Strong leadership and team-building skills.
- Excellent customer service and conflict-resolution abilities.
- Effective verbal and written communication skills.
- Strong organizational and time-management capabilities.
- Ability to analyze data and improve operational performance.
- Knowledge of inventory management, fulfillment processes, and retail operations.
- Proficiency with fulfillment systems, handheld technology, and Microsoft Office applications.
- Frequently stand and walk for extended periods.
- Regularly lift, carry, push, and pull items weighing up to 50 pounds.
- Bend, reach, squat, and perform repetitive motions throughout the workday.
- Work in refrigerated, freezer, and ambient temperature environments.
- Safely operate department equipment, carts, and handheld devices.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values