Hometowne COC Service Dispatcher
Brockport, NY
Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.
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BENEFITS OVERVIEW
- Family first atmosphere
- Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
- Competitive Total Compensation Plans with 401k match
- Paid time off in your first year
- Team first environment
- Everyday Pay if needed
- Flexible Schedules for attending family events
- Professional Training
- Advancement opportunities
- Leadership Training
Position Summary
The Service Dispatcher is responsible for coordinating, scheduling, and dispatching technicians to all customer locations. This position must ensure a high level of customer satisfaction, productivity, safety, and efficiency.
Position Responsibilities
- Coordinates the efficient and timely dispatching of service calls to ensure customer commitments are met with a high level of productivity
- Understands and communicates safety policies as they relate to our customers and employees
- Communicates regularly with customers in a helpful, respectful, and professional manner
- Provides support to the Operations Manager and other company employees as needed
- Understands, follows, and advocates company policies and local, state, and federal rules, regulations, and codes pertaining to the safe installation and service of oil and propane equipment while creating relationships with state and local authorities
- Keeps abreast of new technology and codes relating to various oil and propane equipment to maintain a competitive advantage
- Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs
- Creates and supplies information for determining performance of Key Performance Indicators (“KPI”)
- Primary contact for all customers both in-person and via telephone
- Initiates communication with customers to develop relationships and build trust
- Directs customers in a way that ensures their problem or question is properly resolved
- Enters and notates details in customer accounts
- Explains in detail to customers the different fuel programs that are available to customers
- Well-versed on how to successfully set company fuel programs in place
- Maintains familiarity with retail propane pricing mix and can address appropriately
- Understands and communicates safety policies as they relate to our customers
- Supports the retention of customer contracts and documents in a manner that supports efficient process
- Works with our customer base to insure compliance with existing accounts receivable policy and minimize over terms accounts
- Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs
- Orders parts and helps to maintain appropriate inventory levels
- Involved in special projects from time to time, depending on business need
- Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position
- Willingness to work in multiple locations and cross-train as needed
#mmhp
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