Hospital Based Senior Patient Advocate
Posted
Description
Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Senior Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Canton, OH, with a Monday-Friday schedule from 7:30 AM to 4:30 PM.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?
As a Hospital Based Senior Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy—meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments. The Senior Patient Advocate assists the manager and other advocates with additional account workload and operational expertise.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patients in need, the hospital facility and government agencies, the Senior Patient Advocate assists the manager and other advocates with additional account workload and operational expertise. The Senior Patient Advocate also assists the Operations Manager in the training process of sharing knowledge and skills as directed. Hospital-Based Senior Patient Advocates play a key role in quickly identifying and assisting uninsured patients to ensure 98% are screened at bedside.
Essential Duties and Responsibilities
- Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
- Complete the appropriate applications and follow through until approved.
- Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
- Provide exceptional customer service skills at all times.
- Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
- Required to maintain assigned work queue of patient accounts.
- Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
- Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
- Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Conduct in-person community visits as needed to acquire documentation.
- Inform the client in a timely manner of all approvals and denials of coverage.
- Assist with additional account workloads based upon expertise as directed by Manager.
- Serve as a resource to Advocates for account knowledge and policy.
- Assist new advocates with initial and on-going training process.
- Attend ongoing required training to remain informed about current rules and regulations related to governmental programs and apply updated knowledge when working with patients and cases.
- Regular and timely attendance.
- Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
- Minimum of 1-year experience as Elevate PFS Patient Advocate
- Rating of Meets Expectations or above on most current annual assessment
- A minimum cumulative score of 90% on internal audits
- Completion of service line training module
- Adaptability when dealing with constantly changing processes, computer systems and government programs
- Critical thinking skills
- Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
- Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
- Good communication skills, both orally and written, to a variety of individuals
- Ability to multitask and ability to function in a fast-paced environment
- Hospital-Based Senior Patient Advocates are expected to dress in accordance with their respective Client’s Dress Code.
- Hybrid positions require home internet connections that meet the Company’s upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate’s Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.
Benefits:
ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
- Medical, Dental & Vision Insurance
- 401K (100% match for the first 3% & 50% match for the next 2%)
- 15 days of PTO
- 7 paid Holidays
- 2 Floating holidays
- 1 Elevate Day (floating holiday)
- Pet Insurance
- Employee referral bonus program
- Teamwork: We believe in teamwork and having fun together
- Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
ElevatePFS is an Equal Opportunity Employer
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