Hospital Registration Patient Access Rep

Duties of a Patient Access Representative may include the following, but are not limited to:

· Demonstrates excellent customer service skills.

· Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.

· Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.

· Monitors the patient waiting area and ensures that it is kept clean and orderly.

· Supports activities to ensure excellence in throughput and patient experience for emergency room visits, admissions, observation, and transfer patients.

· Complete high-volume complex bedside patient registration.

· Communicate in a professional manner with patients and patient families experiencing serious health issues and emotional events.

· Responsible for securing required patient demographic information, correct documentation of admission source, mode of arrival, patient type and insurance coverage to support billing and revenue cycle goals.

· Verifies coverage eligibility and determines patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.

· Provides financial guidance and excellence in Financial Care to patients and their representatives, presenting information about their benefit coverage and cost share responsibilities.

· Provides information on financial assistance services to self-pay patients, collecting required deposits when appropriate.

· Ensures that compliance regulations are met (presenting and obtaining consent and regulatory signatures from patients or designee, essential for treatment and payment, as per procedure).

· Maintains and requires appropriate documents as necessary (i.e. copies of photo ID and insurance documents etc). Witnesses general consents, agreements, and acknowledgements.

· Reviews registrations for completeness and correctness. Utilizes worklists to conduct incomplete registration, verification or ineligible insurance follow up.

· Uses available enterprise resources to ensure encounters are bill ready.

· Ability to manage adjustments in workflow priorities in response to changing patient census and acuity.

· Provides cross coverage in another department as needed.

· Completes other duties as assigned.

· The selected candidate will be required to work some holidays.

· Essential Position: This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Wilbarger General Hospital.

Job Qualifications:

· Excellent verbal and written communication, computing and multi-tasking skills.

· Candidate must demonstrate experience and expertise in speaking with patients, customers, and representatives who are under stress (such as sick patients and their distressed family members).