Hospital Services Coordinator I

Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Employer, TOSA has staff members in Austin, San Antonio, and McAllen.

JOB SUMMARY: Under the general direction of the Director of Hospital Services, the Hospital Services Coordinator (HSC) I serves as a liaison between Texas Organ Sharing Alliance (TOSA) and partner hospitals to develop a donation infrastructure, create donation awareness, marketing, visibility, and relationship building. The HSC I will ensure compliance of policies, regulations, and hospital agreements.

WORK SCHEDULE: The Hospital Service Coordinator I is a full-time position. Normal office hours are 8 a.m. to 5 p.m., Monday through Friday. The employee may occasionally have to work evenings or weekends as needed.

KEY FUNCTIONS AND DUTIES:

• Perform hospital rounds to meet unit leads on donation cases.
• Referral and donor review and feedback, both face-to-face and via email as appropriate.
• Variance documentation and follow-up as appropriate.
• Constructive follow-up on physician-related variances under direction or with assistance from preceptor/mentor.
• Lead donor debriefing and follow-up for continuous improvement.
• Data reporting to hospitals for continuous improvement
• Study and implement process improvement opportunities by way of data collection and analysis.
• Conduct 1-hour organ, tissue, and eye in-services, non-clinical related Best Practice lectures, and unit-specific in-services.
• Communicate regularly with hospital liaisons and leadership.
• Initiate access requests & maintain hospital access (badge/EMR) for TOSA employees.
• Assist with planning and implementation of donation awareness programs/events, including donor memorials.
• Assist performance improvement committees or hospital champions with hospital donation campaigns.
• Understand, maintain, and facilitate the implementation of assigned hospital agreements, profiles, and plans per TOSA policy and procedure.
• Attend and participate in all required departmental and organizational meetings.
• Participate in Human Centered Design and/or problem solving process improvement activities.
• Document interactions timely and accurately within the OPO’s database.