Hospital Services Tech

Monitors blood product inventory levels; retrieves blood products from collections sites; receives and fulfills customer orders; packages and delivers products to healthcare facilities and to other centers as needed.
DUTIES AND RESPONSIBILITIES:
1. Drives Company vehicle to pick up donor blood from blood collection sites and transport blood to the appropriate locations.
2. Prepares all necessary paperwork; separates unsuitable units; packages blood products collected and blood samples tubes and transports to processing facility.
3. Prepares apheresis product in computer.
4. Monitors product inventory levels at all times and notifies supervisor when levels fall below established minimum levels. Identifies and removes outdated products.
5. Answers telephone to receive product orders from hospital customers or other centers; documents orders, selects units, charges out and fills orders.
6. Packages for transport and/or shipment of blood, blood components and/or derivatives to/from the hospital; converts and relables product.
7. Receives returns of products, documenting appropriately in the computer system.
8. Follows all Company policies and procedures, regulatory requirements (e.g., FDA, OSHA, AABB) and complies with good manufacturing practices (cGMP).
9. Participates in various meetings, such as in-service training, continuing education programs, staff meetings, and safety meetings.
10. Maintains, organizes, and cleans and decontaminates functional work area, equipment, and vehicles; reporting malfunctioning equipment or vehicles as soon as detected.
11. Makes routine decisions pertaining to work duties as permitted under policies and procedures, referring to the supervisor any issues which could possibly harm a donor or employee, cause adverse opinions of the Center or the Company, or interfere with the operations of the department or Center.
12. Meets and exceeds customer expectations and adheres to established quality practices while seeking to continually improve work performance.
13. Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
14. Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
15. Completes other assignments and duties as may be assigned.

Customer Service
We make every decision and measure every outcome based on how well it serves our customers, both internal and external.
Coaching
We are committed to continuous investment in the personal and professional growth of our team members; we also ask our employees to actively take responsibility for their own self-development.
Communication
We communicate directly, honestly and respectfully, informing our teams and sharing feedback at all levels.