Hospitality Attendant | Daytona Speedway Fairfield Inn
Responsibilities
- Welcome, greet, and interact with guests in the breakfast and lobby areas in a friendly and professional manner.
- Set up, maintain, serve, and break down the breakfast bar according to hotel standards.
- Prepare designated food items and ensure the breakfast area remains fully stocked and presentable throughout service.
- Replenish food, beverages, and supplies as needed.
- Assist guests courteously and efficiently with breakfast service and address questions or concerns.
- Handle guest complaints and work to ensure guest satisfaction.
- Maintain high standards of cleanliness, appearance, and overall quality throughout daily assignments.
- Follow all hotel policies, including house rules, safety procedures, food-handling requirements, and security procedures.
- Assist with inventory counts and related duties as scheduled.
- Follow established maintenance programs and cleaning schedules.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Perform other duties as assigned.
Qualifications
- Minimum of one year of customer service experience; previous hotel or hospitality experience preferred.
- Ability to communicate effectively and professionally with guests, management, and coworkers.
- Friendly, positive attitude with strong guest-service skills.
- Ability to work independently while also functioning effectively as part of a team.
- Bilingual English/Spanish skills are a plus.
- Knowledge of local activities, attractions, and points of interest appropriate for hotel guests is preferred.
- Food safety certification is preferred.
- Ability to stand for extended periods and perform the physical requirements associated with breakfast service and maintaining the breakfast area.