Hospitality Customer Service - Tarragona

About the role

Company description

Hola, Hallo, Hello! Do you want to be part of the team that is transforming hospitality?
If your answer is yes, keep reading because you are in the right place. You have surely heard about us or even know someone who works at Makro; of course, we are more than 3,500 collaborators throughout Spain, but we want you to get to know us better. Makro is a subsidiary of the German METRO Group, whose objective is to take distribution within the HoReCa sector to its maximum level, taking advantage of the benefits offered by digitalization and delivery service, while always maintaining the focus on the customer and the success of their business.

Job description

What you'll do

We are looking for a Hospitality Customer Service professional to join our team at Makro Tarragona. Below, we tell you all the details of the role.

Your mission; you will sell and increase profitability and loyalty, providing suitable solutions to the customer and guaranteeing excellent service at the center.

Your main duties:

• You will increase the average purchase and frequency of customers through the implementation of the commercial strategy.
• You will register new customers at the center and, if necessary, accompany the sales manager on visits to potential customers.
• You will provide personalized support to new registrations (welcome, birthdays, etc.) and offer growth actions during their second month of purchases.
• You will reactivate declining, at-risk of abandonment, or inactive customers through proactive calls.
• You will interact proactively with the Section Sales Managers to seek common objectives and you will identify FSD customers for subsequent visits.

What we're looking for

• Intermediate or higher Vocational Training is required.
• Previous experience in customer service of at least 2 years.
• Knowledge of office/digital tools.

What you'll get

🌍 Be part of an international company, a leader in wholesale distribution that continuously strives to contribute to the culture and social life of the more than 30 countries where we are present.

🙌 Benefits that include discounts at Makro, an app for 24-hour health inquiries, a gift basket, a day off at Christmas, and much more

🚀 The opportunity for continuous development through various top-tier training resources such as our MPower platform, our exclusive Sales Academy, the Gofluent language program, or our Goodhabitz catalog with a multitude of masterclasses.

🥂 Just as special moments are celebrated in bars and restaurants, at #equipomakro we also celebrate special days throughout the year.

📋 This position will have a permanent contract on a full-time basis.

About the company & team

If everything you have read matches your professional expectations, wait, because there is more. At Makro, you will find an authentic, inspiring team passionate about the hospitality sector (of course 😉), where you can create and leave your mark 💙. A team we call 'ONE METRO', with whom we have fun, celebrate, and grow together. Only this way will we make a difference and reach the top.

At Makro, we are committed to Equal Opportunities between women and men and we commit to ensuring it in the selection processes we carry out.

At an organizational level

• You will report to the Commercial Manager.
• You will not have a team under your supervision.

What are we looking for in you?

• We value communication skills, customer orientation, and results orientation.

Please note that this is a full-time position from Monday to Saturday, in addition to Sundays and holidays when open, with the following schedule: from 9h to 17h with one hour for lunch, and Saturdays from 9h to 14h