Hospitality Director

Key Expectations/ Roles and Responsibilities include but are not limited too:

• Model the Ear of Corn Vision and Values with guests and team members
• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast & Accurate Service and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model
• Create weekly, monthly, and annual sales goals for inside sales, and 3rd party sales.
• • Create weekly, monthly, and annual transaction goals for the front counter team.
• Track performance of sales, front counter transactions, speed of service, and check average daily, monthly, annually.
• Develop systems to support a hospitality first culture in which moments are created with the guests.
• Recruit, select, and develop top Team Leaders and Shift Leaders for the guest experience team.
• Identify and build a leadership bench to accommodate sales growth and expansion.
• Track position-based training for guest experience team members while utilizing pathways to advance training depth.
• Ensure front of house, dining room, and restrooms are cleaned and organized daily.
• Lead and support completion of front of house and dining room cleaning checklists
• Hold team members’ accountable to guest experience uniform guidelines.
• Ensure the parking lot and landscaped areas are clean and free of debris daily.
• Model and create a friendly competition with suggestive selling strategies.
• Support drive thru operations in absence of Front of House Director
• Process CARES guest recovery Spotlight while following-up on all CARES with guests
• Manage relationships and follow up with all 3rd Party vendors including Grub Hub, Door Dash, Uber Eats, and Postmates.
• Lead special projects and/or captainships assigned by Director of Operations and Operator

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