Hospitality Floor Manager

“There are no strangers here, only friends we have yet to meet.” — Frank Oakes —

Why Join Us?

• Career Growth: Start as an apprentice and grow into a skilled! Your growth is our mission!
• Employee Discounts: Enjoy discounts on our delicious organic food—both dining and groceries.
• Community & Culture: Be part of a positive and supportive Family that values diversity and growth.
• Work-Life Balance: We offer paid vacation time to help you relax and recharge.
• Referral Rewards: Bring your talented friends along and earn rewards for helping us grow!

Job Summary:

The Hospitality Floor Manager is responsible for overseeing the day-to-day operations of the hospitality floor, ensuring that all services run efficiently and guests receive exceptional experiences. The manager leads a team of front-of-house staff, coordinates with other departments, maintains high standards of cleanliness, safety, and service, and ensures that all company policies are adhered to.

Key Responsibilities:

Leadership & Team Development

• Lead, coach, and supervise front-of-house associates, including Hospitality Cashiers, Food Runners, Expos, and other hospitality team members.
• Foster a positive, accountable, and service-focused work environment.
• Provide ongoing coaching, performance feedback, recognition, and corrective action when appropriate.
• Assist with onboarding and training new associates while reinforcing company policies, safety standards, and service expectations.
• Support staffing needs by assisting with scheduling, shift assignments, and labor efficiency.
• Lead by example through professionalism, integrity, and a strong commitment to guest service.
• Hours: Varies based on business needs, including weekends, holidays, and evenings.

Guest Experience

• Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and professional service.
• Resolve guest concerns quickly and professionally while seeking opportunities to exceed expectations.
• Monitor dining areas to ensure cleanliness, organization, and overall guest satisfaction.
• Build positive relationships with guests through proactive engagement and visible floor presence.
• Address service recovery opportunities with sound judgment and professionalism.

Operations

• Oversee daily front-of-house operations to ensure smooth, efficient service.
• Coordinate with culinary and other operational departments to maintain seamless communication and workflow.
• Ensure service stations, equipment, and supplies are properly stocked and prepared before, during, and after service.
• Monitor labor productivity while maintaining service standards.
• Assist in opening, shift change, and closing procedures.
• Ensure compliance with all Company policies, food safety standards, sanitation procedures, and applicable health regulations.
• Promote a safe work environment by identifying and addressing safety concerns promptly.

Communication

• Maintain effective communication with leadership regarding operational needs, staffing concerns, guest feedback, and service opportunities.
• Complete required reports, shift notes, and incident documentation accurately and timely.
• Collaborate with leaders across departments to ensure exceptional guest experiences.