Hospitality & Guest Services Manager

Position Summary:
This position reports to the Birmingham Office Administrator and is responsible for overseeing hospitality, guest services, and event support for the Birmingham office while helping maintain consistent service standards across Birmingham, Montgomery, and the Birmingham Operations Center. The Hospitality and Guest Services Manager provides day-to-day leadership and supervision of hospitality and guest services personnel, coordinates activities with third-party service providers, and partners with local teams to support meetings, events, and client-facing activities across all three locations.

The ideal candidate demonstrates strong leadership, sound judgment, initiative, discretion, organization, and the ability to model and reinforce service standards in a professional legal environment.
Key Responsibilities:

Oversee day-to-day hospitality, guest services, and event operations
Supervise, coach, and train hospitality and guest services personnel; reinforce procedures, service standards, and professional expectation
Lead daily team check-ins as needed to communicate assignments, changes, and other information necessary for effective handoffs
Monitor daily workflow and service delivery; address staffing, performance, employee relations, and operational concerns; and involve the Office Administrator as appropriate
Manage the planning and delivery of hospitality, guest services, and event activities with internal personnel and third-party service providers
Identify service improvements, document procedures and checklists, and promote consistent hospitality, guest services, and event standards across Birmingham, Montgomery, and the Operations Center
Coordinate catering orders for meetings, events, and firm functions
Set up and break down meeting and event spaces, including seating, refreshments, and supplies, at on-site and off-site locations as needed
Maintain reception, meeting, hospitality, and guest-office areas to high standards of cleanliness and presentation
Monitor hospitality supplies in common areas and coordinate restocking as needed
Coordinate and support the planning and execution of firm events, client receptions, meetings, and other functions
Ensure beverage stations throughout the office are clean, stocked, and maintained
Provide backup front-desk coverage as needed, including greeting and directing guests and answering and routing incoming calls professionally
Manage conference room scheduling using the firm’s designated scheduling systems and calendars
Coordinate workspace for visiting attorneys and business professionals
Receive and appropriately route hand deliveries
Process hospitality invoices and expense reports using the firm’s designated expense-management system
Provide administrative support related to hospitality, guest services, and events
Complete hospitality- and event-related errands as needed
Maintain client confidentiality and discretion at all times
Uphold firm policies, security procedures, and professional standards
Represent the firm’s brand and values through appearance, communication, and conduct
Perform other duties as assigned

Job Requirements:

High school diploma or equivalent preferred
Three or more years of progressively responsible experience in hospitality, guest services, front desk, events, or a professional services environment; experience in a law firm or corporate office preferred
Prior experience supervising, training, mentoring, and providing direction to others is strongly preferred
Demonstrated leadership presence and the ability to provide clear direction, constructive coaching, and consistent follow-through without formal managerial authority
Ability to organize team workflow, balance competing priorities, anticipate service needs, and make sound day-to-day decisions
Must possess a valid driver's license, have access to dependable transportation, and meet the firm's requirements for driving on firm business
Ability to work outside regular business hours, including occasional evenings and weekends, as business needs require
Proficient in Microsoft Outlook, Word, and Excel
Excellent verbal and written communication skills
High level of professionalism, discretion, and attention to detail
Strong client service focus and ability to work effectively in a team environment
Initiative and the ability to work independently while collaborating effectively with others

Why Join Bradley?
We offer more than just a job — we provide a place to build your career. Bradley offers:

Competitive salaries, commensurate with experience.
Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
Professional development support, including CLE tracking and training programs.
A collaborative, inclusive, and supportive culture.