Hospitality Manager

WHAT YOU'LL BE DOING

Managing a team of 4 direct reports and working closely with the General Manager, other department leads and Head Chef
Mentoring of supervisor & staff training
Responsible for due diligence and enforcement of food safety and health and safety policies and procedures
Daily administration including forecasting, ordering, menu management, stock control and daily work books
Working with the Chefs to ensure that all menus are correct including up to date allergen information
Running the pass and ensuring that all food orders are as per menu, delivered on time and beautifully presented
Ensuring that the highest standards and KPI's are met and that the hospitality department continues to develop and evolve through new ways of working and innovation
Responding appropriately to incoming enquiries in person and via email and chasing to a conclusion
Liaise with external suppliers, prepare quotes and event proposals for events of all types, including internal and external
Develop events from proposal right up to delivery, including set up, communication with key stakeholders and catering team members whilst maintaining project timelines and priorities.
Produce event planning documents, including catering, cost, itinerary, room set up
Actively identify new products, marketing and promotion opportunities

Working Pattern: Monday - Friday
There will be overtime for events therefore the Hospitality Manager must be flexible and able to work evenings as required by the business. Overtime is paid at time and a half if working in excess of 40 hours per week.
What can you bring:
At least 2 years of experience in a corporate hospitality setting.
Exceptional Client Experience
Own the client experience on the floor, ensuring service is consistently high, personal and seamless, while anticipating client needs.
Strong Communicator & Stakeholder Management
Communicates clearly and confidently with the team, clients and key stakeholders. Manages expectations, keeps people informed and builds strong working relationships.
Proactive, Productive & Operationally Strong
Takes ownership of the day-to-day operation, stays ahead of what needs to be done and uses time effectively. Spots opportunities, solves problems and continually looks at how we can elevate the client experience. Calm under pressure.
Team Leadership & Service Culture
Leads by example, sets clear expectations and develops the team to deliver consistently high standards, creating a positive and proactive service culture.