Hospitality Specialist

Hospitality Specialist (Part-Time)

Please note that we do not offer visa sponsorship for this position.

Company Description:

National Life Group owns and operates a 12-room, New England style, Bed & Breakfast at its Vermont Campus. A charming lodging establishment, representing the National Life Group brand, we provide the best in hospitality, offering lodging and full-American breakfast. This is a private, corporate establishment, servicing our guests, and occasional events and small meetings. The Guest House serves as the face and first impression of National Life Group, exemplifying National Life Group standards of hospitality, and provides a unique, home away from home experience to its guests.

At National Life, our story is simple: for over 170 years, we have worked hard to deliver on our promises to millions of people with our vision of providing peace of mind in times of need. It’s our cause, stemming from a deep passion to live our values to do good, be good and make good, every day. For us, the cause of what we do is as important as the products we sell.

Our mission extends well beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer at nonprofits, environmentally sustainable and healthy work sites, and fun, family friendly events that promote the work of nonprofits in our own backyard.

Position Summary:

The National Life Group’s Hospitality Specialist is a highly visible role, which demands excellent hospitality skills. The ideal candidate for our part-time position will be service oriented, incredibly friendly, and customer-centric. This role will support National Life Group’s brand by ensuring that all accommodations and public areas of the Guest House are kept to a high standard of cleanliness and presentation, delivering great customer service, and maximizing guest satisfaction. This position is part-time, up to 24 hours per week, with the possible additional hours on occasion based upon need. This position requires flexibility and the willingness to work evening/overnight shifts and works closely with security and facilities on the safety of staff and overnight guests.

Key Responsibilities:

• Ensures white-glove service through hospitality for guests.
• Cleans and organizes accommodations/rooms, public spaces as needed, maintaining high standards.
• Assists, as needed, with any preparations or setup needed for morning breakfast service, or other duties as assigned.
• Upholds and promotes National Life and Guest House Safety Standards and Protocols
• Maintains a welcoming and safe environment.
• Maintains inventory of necessary cleaning and room amenity Communicates with supervisor on a timely basis of any updates/maintenance needs or supplies.
• Performs additional duties as needed.
• Becomes CPR trained (optional).

Qualifications/Experience Requirements:

• Previous hospitality experience preferred or similar position
• This position requires a flexible schedule with the ability to work nights, evenings, days and some select weekends (rare) as occupancy changes
• Proficiency in Microsoft Office Suite and the ability to learn other proprietary systems as assigned
• Positive attitude and self-motivated
• Experience in housekeeping and cooking (breakfast, some basic baking)
• High level of independence and problem-solving abilities
• Excellent communication skills
• Professional Appearance
• Attention to detail and a passion for quality and cleanliness

• Physical demands include lifting/moving objects up to 25 pounds.

Education and Licensing Requirements:

• High school diploma, GED, or equivalent
• Valid driver’s license

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.