Hospitality Supervisor - Pittsburgh

The Hospitality Supervisor supports Premium Parking’s hotel and hospitality operations by providing onsite leadership, ensuring consistent service delivery, and maintaining a safe, polished, and well-managed environment. This role works closely with the Account Manager to oversee valet, shuttle, and guest-service activities while reinforcing Premium Parking’s service philosophy: People Deserve Great Places. The Hospitality Supervisor leads by example, supports the guest experience from curb to lobby, maintains operational consistency, and ensures that team members deliver exceptional hospitality at all times. In the hospitality and parking industry, you may experience responding to work matters outside of normal working hours.

Section 3: Essential Functions and Responsibilities

Guest Service & Hospitality Leadership:

• Create a warm, professional first impression for all guests entering the property.
• Support and coach valet attendants and hospitality associates on service standards and engagement.
• Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
• Handle elevated guest concerns with professionalism and escalate to leadership when needed.
• Ensure team members maintain polished, professional appearance standards.

Operational Support & Traffic Flow:

• Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
• Ensure safe and efficient flow of vehicles during peak periods, events, and high-volume check-in times.
• Monitor parking operations and support enforcement of hotel-specific parking rules or procedures.
• Conduct site walkthroughs to identify and address safety or operational issues.

Team Coordination & Frontline Leadership:

• Act as the onsite point of leadership during assigned shifts, providing direction and support to hospitality teams.
• Assist with onboarding and training of new team members.
• Provide in-the-moment coaching for service delivery, safety, and procedures.
• Communicate staffing needs, performance concerns, or operational updates to the Account Manager.

Safety, Compliance & Facility Presentation:

• Ensure all safety standards and operating procedures are followed by team members.
• Report accidents, incidents, unsafe conditions, or operational hazards immediately.
• Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
• Conduct basic inspections of equipment, signage, and lighting; report maintenance needs promptly.

Administrative & Location Support:

• Complete required daily checklists, shift reports, and incident documentation.
• Ensure key control, ticket management, and vehicle logging procedures are followed.
• Coordinate with hotel partners and maintain communication regarding guest flow and service expectations.