Host

Purpose: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Atton Standards.

Reports to: Culinary Director, F&B Managers

Essential Functions:

• Assist manager, supervisor in the opening and closing of the restaurant, bars and lounges.

• Answering phone calls.

• Seating guests.

• Control heavy volume at restaurant entrance.

• Knowledge of hotel property.

• Inform the guest about buffets.

• Attend to and anticipate guest’s needs.

• Familiarization with menu.

• Introduce server to guest.

• Greeting guests. Anticipate guest’s needs to create an amazing experience.

• Knowledge of daily specials.

• Promote all F&B Outlets

• Assign guest checks.

• Follow the Novotel F&B standards

• Introduce the menu to the guests

• Use of Open Table system

• Assist with IRD when required

• Make phone calls and use and appropriate etiquette

• Must be well versed with all hotel amenities and outlets to serve as an ambassador to promote them, including, but not limited to Lima, Vista, Uva and the Fitness Center.

• Be aware of hotel’s events and promote the business

Hotel Specific Essential Functions:

• Bus and set-up tables as needed to assist servers and improve services.

• Maintain a clean and attractive podium and restaurant areas.

• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary

Tools and Equipment: Pen and paper, cleaning supplies, dishes, silverware, buckets.

Working Environment:

• Interior of hotel, in all areas of the hotel.

• Exterior of hotel with exposure to weather conditions, restaurant deck and pool area.

• Exposure to various hazardous chemicals.

• Exposure to food items and beverages.

• Walking, standing, and bending.

• Occasional lifting up to 25 lbs. Pushing of supply carts.

All your information will be kept confidential according to EEO guidelines.