Host/ess PM

ABOUT US:

The Palms Hotel & Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant & Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels & Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.

Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

Greet and seat all guests. Answer phones and take reservations. Assist in overall service to guests following The Palms Hotel & Spa Standards and adhering to the hotels’ sustainability guidelines.

MAIN DUTIES & RESPONSIBILITIES:

• Warmly welcome and graciously acknowledge guests upon arrival, creating a polished and inviting first impression.
• Manage guest seating and table assignments efficiently while maintaining awareness of reservations, guest preferences, and restaurant flow.
• Answer incoming calls professionally, provide accurate information, and manage reservations in a courteous and timely manner.
• Coordinate closely with the Restaurant team to support smooth service, appropriate seating, and an exceptional guest experience.
• Monitor the dining room and assist guests throughout their visit, anticipating needs and responding promptly to requests.
• Maintain a professional, polished appearance and consistently demonstrate The Palms Hotel & Spa’s luxury service standards.
• Follow established hotel procedures and sustainability guidelines in all aspects of daily operations

OTHER DUTIES & RESPONSIBILITIES:

• Respond to guest concerns, complaints, and special requests with professionalism and discretion, escalating issues to the Manager on Duty (M.O.D.) as appropriate.
• Consistently deliver a high level of personalized guest service, exceeding expectations and supporting guest satisfaction in accordance with The Palms Hotel & Spa’s service standards.
• Participate in F&B meetings, training programs, and departmental initiatives to maintain service knowledge and operational excellence.
• Maintain compliance with all applicable health, food safety, sanitation, and cleanliness standards within assigned areas.
• Follow all hotel fire, life-safety, security, and emergency procedures to ensure a safe environment for guests and colleagues.
• Support The Palms Hotel & Spa’s sustainability practices by consistently following the guidelines and procedures of the Inspired by Nature Program.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.

• Maintain a professional appearance and manner at all times.
• Customer service skills
• Possesses excellent people skills, an energetic personality and superior listening skills.
• Has strong orientation towards customer service with a special focus on etiquette.
• The ability to always be courteous, friendly and professional.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Excellent verbal communication skills.
• Needs to be able to speak English.
• Ability to work well alone and in a team.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Most of the time spent standing, walking or there are some requirements to lift moderate weight (10-40 pounds).

• There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.

The hotel operates seven days a week, 24 hours a day, seven days a week. The team member must be willing and available to work overnight shifts, weekends, holidays and other schedules as required. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.