Host, Executive Player Development

JOB SUMMARY

The Player Development Executive assists in the leading of Marketing personnel in building relationships, promoting del Lago Resort and Casino, and providing a guest service experience that exemplifies the company mission of providing an exciting environment and world class service by delivering Old-World Hospitality and Charm. The Player Development Executive is responsible for developing and coordinating programs to attract high value players and manage such guests to ensure the guest’s satisfaction and repeat visits. The work requires excellent communication and judgmental skills, as position is called upon to interact frequently with high value guests and make decisions regarding the issuance of complimentary items. The Player Development Executive is responsible to grow the customer data base of managed players through one-on-one interactions with our guests and will work, cross functionally and in coordination with all departments to develop, implement and monitor the annual business plan in order to achieve planned revenue and profits.

Pay Range: $62,353.20 - $64,000 annually.

ESSENTIAL DUTIES AND RESPONSIBILITIES

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REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work long hours, including nights, weekends, and holidays
• Accurately calculate figures and amounts and perform mathematical functions applicable to business needs
• Define problems, collect data, establish facts, and draw valid conclusions
• Use all equipment associated with the position, including but not limited to computer keyboard
• Interpret and follows through on a variety of instructions furnished in written, oral, diagram, or schedule form
• Resolve problems and conflicts in a diplomatic and tactful manner
• Previous customer service experience preferred
• Ability to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

EDUCATION AND EXPERIENCE

The Player Development Executive must be a minimum of 18 years of age. The Player Development Executive is required to have at least two years of experience in gaming operations. Gregarious, results oriented, hands-on professional with the ability to interact effectively with the public, staff, and colleagues. Bachelor’s degree from a four-year college or university; or a minimum of three years of experience in a comparable position; or equivalent combination of education and experience is preferred. Excellent communication skills both written and oral. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; author reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests, and the general public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Maintain confidential information.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training