Host / Grab and Go - Cantina Laredo - Dallas Love Field Airport

Job Summary:
The Host/Hostess is responsible for greeting guests as they enter the restaurant, managing the seating chart, menus and ensuring that guests have a positive dining experience from the moment they arrive until they leave.

Key Responsibilities:

• Customer Service: Greet each guest warmly and professionally as they enter the restaurant. Provide assistance with seating arrangements and manage reservations.
• Seating Management: Maintain an organized and accurate seating chart. Ensure guests are seated in a timely manner and according to server rotation.
• Communication: Coordinate with servers and kitchen staff to ensure a smooth flow of guests throughout the restaurant.
• Cleanliness and Organization: Maintain cleanliness and organization of the front entrance, host/hostess stand, and waiting area.
• Guest Assistance: Address guest inquiries and provide information about the menu and restaurant services. Handle any guest complaints or concerns promptly and professionally.
• Professional Conduct: Treat all co-workers with respect. Lead by example every day and follow all other critical policies, including INTEGRITY, CUSTOMER SATISFACTION, and EFFICIENCY.

Personal Appearance:
The Host/Hostess position requires a professional and crisp image. This includes no visible obscene tattoos or piercings, natural hair colors, and professional hairstyles that are not distracting to the guest experience. Makeup must be modest and professional. Males are encouraged to be clean-shaven each day. Full beards and other facial hair are allowed but must be kept trimmed to no longer than ¼ inch in length. Acrylic fingernails are not allowed. Nail polish and jewelry must be modest (watch and ring). Uniforms must be clean and pressed prior to each shift. Males and females with shoulder-length hair must keep it tightly and smoothly restrained in a bun or ponytail.