Host/Hostess

Host/Hostess

Skills Requirements

• Assists bussers and servers working as an entire team effort to ensure members/guests have an exceptional experience
• Maintains accurate reservation records
• Ensures floors are cleaned and hokied
• Adjusts to high pressure situations well
• Strong communication skills
• Organizational skills; ability to stay organized in a changing environment
• Utilizes time management skills to complete projects and assignments
• Exhibits the drive to provide exceptional Member service
• Ability to maintain a professional, composed and calm demeanor at all times

Position Requirements

• Greets and acknowledges members/guests immediately upon their arrival

• Greets members with name recognition
• Seats members/guests by escorting them to their assigned table, pulling out chairs, and distributing menus
• Presents menus and engages in polite conversation, creating a personal dining experience
• Promptly informs Servers of member/guest reservation, arrival, and/or tables assignment
• Communicates new table seating promptly with Bussers
• Updates the floor chart continiously
• Collects menus and returns them to the host area
• Cleans menus as needed
• Observes tables and keeps track of clean, dirty, and/or occupied
• Assists in bussing and resetting tables, as needed
• Informs the Department Head immediately of members/guests who are dissastified
• Completes side work as directed
• Answers the phone in accordance to organization’s standards
• Maintains work area in a professional manner
• Responsible for flow of table distribution to service staff members ensuring that table assignments and rotations are fairly distributed

Drug Free Workplace