Host Hostess

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thanks guests with genuine appreciation and provides a fond farewell.
Closely deals with all requests, problems and needs of guests staying at Rixos Hotels Egypt and finds solutions to problems, focusing on guest satisfaction.
Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company’s policies and procedures.
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
Works in coordination with all departments and ensures the flow of necessary information.
Follows the VIP procedures and greets VIP guests and bids them farewell.
Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor about the atmosphere.
Responds to guest inquiry forms and all written suggestions, complaints, etc.
Takes part in training programs and departmental internal communication meetings.
Predicts that all activities and purchased equipment and belongings may cause harm to the environment; participates in all activities organized to protect biological diversity and shares the responsibilities. Shares individual responsibilities in order to increase environmental knowledge and to carry out necessary trainings.
Provides minimum consumption of currently used materials and equipment (paper, printed materials, etc.).
Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and leads staff accordingly.
Carries out all responsibilities related to the quality management systems implemented at the facilities.
Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: at least high school
• Foreign language: proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
• Courses and training: prior attendance in seminars and trainings related to the job
• Computer literacy: MS Office applications, Front Office programs (Fidelio, Opera, etc.)
• Skills: familiar with guest profiles based on experience; customer service orientation

Additional information

Your team and working environment:
In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.