Host-Hostess - Adobe PT

Join our Team at the Adobe Clubhouse at the Arizona Biltmore Golf Club!

We are looking for enthusiastic and service-oriented individuals to join our team. Located in Central Phoenix, the Adobe Clubhouse at the Arizona Biltmore Golf Club offers breakfast, lunch, and dinner in a welcoming golf club atmosphere. We want our members and guests to receive an unforgettable dining experience. In addition to our Restaurant and Market, we will be hosting a variety of banquets and events in creating memorable experiences.

Job Summary

Under general supervision, the Host-Hostess is the first point of contact for guests entering the Adobe Clubhouse food and beverage outlet operations. The purpose is to provide a warm welcome and ensure exceptional service starts from the moment the guest arrives until the guest leaves. It includes managing reservations, coordinating seating arrangements, and assisting in maintaining the flow of the restaurant to ensure a smooth and enjoyable dining experience for guests.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers, and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and reporting issues to management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

Operational

• Welcome guests with a friendly and professional demeanor upon arrival, providing a positive first impression and setting the tone for the dining experience.
• Take reservations over the phone, via email or in person and record guest information and seating preferences.
• Ensure tables are assigned efficiently and fairly to minimize wait times. Must take into account reservation status, table availability and guest preferences.
• Provide guests with information about the menu, special requests or accommodations they may have.
• As needed, provides directions to facilities like restrooms and answer general questions about the restaurant, events and activities taking place.
• Maintains waiting list.
• Monitors the greeting station and lobby area, including wiping down surfaces, organizing menus, cleaning and ensuring that the area is tidy and welcoming at all times.
• Address any guest concerns or complaints in a timely and professional manner, seeking management assistance, as necessary, to ensure guest satisfaction.
• May assist with serving food and/or beverages for large parties or during peak periods.

Other:

• Participates in pre-shift meetings, taste tests, and training.
• Conform with all safety standards and use of all appropriate safety equipment.
• Follow good personal hygiene guidelines.
• May be assigned side duties.
• Performs other duties, as assigned.