Host/Hostess
Summary
Greet and seat members and guests at a private country club dining facility, manage reservations, and coordinate with staff to ensure smooth service and a welcoming atmosphere.
Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.
As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.
Position Summary
The Host is the first and last point of contact for members and guests dining at the Falls Clubhouse. This position is responsible for creating a warm and welcoming environment, managing reservations and seating, coordinating with service staff to ensure smooth dining operations, and upholding the highest standards of member service. The Host is essential in setting the tone of hospitality that reflects the values and standards of Blackhawk Country Club.
Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following:
- Greet and warmly welcome members and guests upon arrival, ensuring they feel acknowledged and valued and provide a warm farewell to our departing members.
- Manage reservations and walk-ins through the Club’s reservation system, keeping accurate wait times and seating charts.
- Confirm all reservations by contacting members or guests the day prior to their visit.
- Demonstrate hospitality by escorting members and guests to tables, present menus, and informing them of any specials or upcoming Club events.
- Communicate table status and member needs effectively with servers, bussers, and managers to ensure seamless service.
- Answer phone calls promptly and professionally, providing accurate information on hours, menu, and events.
- Maintain cleanliness and organization of the host stand, entrance, and lobby areas.
- Track when new menus need to be printed and provide weekly updates to the manager to ensure menus are current and readily available.
- Monitor dining room flow to balance seating between service staff, ensuring timely and attentive service.
- Address member inquiries, requests, and concerns with courtesy, escalating issues to management when necessary.
- Support food and beverage service as needed during peak times, including assisting with resetting tables and event flow.
- Uphold Blackhawk Country Club’s service standards, appearance guidelines, and safety protocols at all times.