HOST/HOSTESS

DEPARTMENT: Food & Beverage 24, 26, 27 FSLA STATUSES: Non-Exempt

JOB TITLE: Host/Hostess SUPERVISES: None

REPORTS TO: Club Manager, Assistant Club Manager, Captains

Job Summary:

The Host/Hostess provides platinum level dining and beverage service to members and guests in the casual dining room and its outlets by greeting and seating members/guests and accepting reservations via phone or in person. This In addition will assist servers as needed with the following: deliver outstanding food and beverage service to member and guests; table setup, maintenance, cleanliness and safety of casual dining areas; complete opening and closing duties/checklists in a timely fashion; is knowledgeable and follows Club policies and procedures; always maintains order and cleanliness; will assure that members satisfaction standards are consistently attained; will use club training tools to learn members by name and greet members using surname; will seek opportunities to create memorable moments and deliver legendary service with gracious hospitality. This position will embody the Carolina Country Club Mission Statement and Absolutes.

Mission Statement: Through Excellence and gracious hospitality, we work together to enrich lives.

Absolutes:

1. Engage Greet by name, build relationships, fond farewell

2. Maintain a culture of trust and respect

3. Welcoming Smile, positive attitude, enthusiasm

4. Look for and act upon every opportunity to create memorable moments

5. Be accountable for immediately solving problems or find someone who can

6. Continuously improve experiences with effort, innovations and creativity

7. Diligently maintain clean and safe facilities

Job Functions include:

• Arrives on time for work shift, well-groomed and dressed in the appropriate uniform.
• Graciously receives and greets members by name and their guests
• Service guest reservations system as requested.
• Answers incoming phone calls within 3 rings.
• Assists servers with set-up of dishes, silverware, glassware and table linens.
• Possess complete knowledge of the menus and salad bar prior to working the dining floor.
• Suggests and/or describes available appetizers, entrees, desserts, alcoholic beverages and wines to members and guests.
• Assists in maintaining all silver service ware items.
• Professionally and quickly handles complaints from club members, guests, and visitor and communicates to Management immediately.
• Understands all safety, accident and emergency policies and procedures and consistently follows.
• Is mindful of dining room area to ensure proper maintenance, cleanliness and safety and reports any areas that need attention to management or to the Facility Director.
• Assures that pre-opening cleaning tasks are completed as assigned.
• Assists with service of food and beverages in outlets and for special functions when needed.
• Assists with table clearing and re-setting as needed.
• Follows established CCC rules, regulations and policies. Attends pre-service employee briefings (line-up meetings) prior to working the dining room floor. Is knowledgeable and follows local and state laws and the clubs policies and procedures for the service of alcoholic beverages.

• Completes other appropriate assignments and projects as required by the captains, maitre d and or management.
• Works with a good attitude, with respect towards others and creates professional working relationships with co-workers.
• Follows Club safety and security policies and stays alert and promptly reports accidents, injuries, maintenance issues, suspicious activity and unsafe work conditions to management.
• Completes required computer based training courses, North Carolina Alcohol Beverage Control rules and department specific training.
• Performs other duties as assigned.