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Chickie's and Pete's

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Host/ Hostess

Open 31d reposted 2× · 2 open copies

Position Summary: Greet and facilitate the Guest experience by properly welcoming all Guests, organizing server sections, accompanying Guests to their tables and maintaining an efficient Guest flow. Guests first and last point of contact with a Chickies & Petes Team Member and therefore the service they provide is critical to starting and ending the Guests experience in a positive manner.

Reports To: FOH Manager

Position Summary: Greet and facilitate the Guest experience by properly welcoming all Guests, organizing server sections, accompanying Guests to their tables and maintaining an efficient Guest flow. Guests first and last point of contact with a Chickies & Petes Team Member and therefore the service they provide is critical to starting and ending the Guests experience in a positive manner.

Manager: FOH Supervisor/Manager

Job Tasks

  • Ensure that the foyer and host/hostess area is clean and neat at all times
  • Smile and maintain a positive attitude at all times
  • Greet Guests in a warm, friendly and professional manner
  • When possible, seek out Guests personally when their table is ready rather than making an announcement
  • Accompany Guests to their tables and let them know who their server will be
  • Inform Guests about new menu items/specials, entertainment and area events
  • Communicate with staff to ensure seating of Guests occurs as per the organized seating chart in an order that does not overload the kitchen or a particular server
  • Answer the phone in a friendly and professional manner. Always remember the person on the other end is a potential Guest.
  • Respond appropriately to Guest complaints; bring any issues to managers attention
  • Accompany Guests who are there for a party to the appropriate party area
  • Carefully pack all to-go orders
  • Perform cashier functions for take-out orders, merchandise, and to-go beer sales
  • Card Guests who appear under age 30 when purchasing packed goods or cigarettes
  • Stock all retail items and take inventory as needed
  • Assist with planning parties or special events as needed
  • Perform marketing and other promotional services as needed
  • Clean, clear and set tables as needed
  • Complete beginning, change and end of shift side duties
  • Keep restrooms clean and stocked at all times
  • Keep the Host/Hostess Stand clean and organized at all times
  • Thank all Guests for coming as they leave the restaurant
  • Attend all scheduled employee meetings
  • Additional tasks as assigned
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