Host/ Hostess

Position: Host/ Hostess

FLSA Classification: Hourly Employee, Non-Exempt

General Description of Work

With delegated authority, reporting to the General Manager, Restaurant Manager, and the Guest Services Manager, the Host/ Hostess is responsible for…

Essential Function:

• Warmly and graciously greet all guests with a smile upon arrival.
• When possible, open the front door for guests entering or leaving the restaurant.
• When immediate seating is limited, record guest names and number of people in party.
• Call out name and number of party when tables become available.
• Provide guests with estimated waiting time.
• Accommodate special seating requests for guests whenever possible.
• Seat guest guests based on guest preferences and balancing of customer flow in service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
• Relay messages to servers and bussers as needed.
• Proper phone etiquette
• Calls guest by name when speaking to them over the phone.
• Always asks email address via phone when taking reservation.
• When taking reservation, asks if special occasion.
• Thank guests as they leave and invite them to return.
• Reports to work on time and as scheduled.
• Understands shift ends once approved by MOD.