Host/Hostess PT

COME JOIN US AT HIDEAWAY GOLF CLUB

The Hideaway Golf Club embodies the best qualities of California’s Coachella Valley, long known as a place for rejuvenation and relaxation. Located in La Quinta, the property’s 600 acres are surrounded by stunning mountain vistas and the scenic expanse of Southern California’s desert. Luxurious and private, the Hideaway offers championship golf, world-class amenities, exclusive residences, and superb service.

401K Matching Retirement Program | Paid Vacation | Sick Leave | Daily Lunch Program

REPORTS TO: FOOD & BEVERAGE MANAGER / FOOD AND BEVERAGE DIRECTOR

POSITION SUMMARY

The Host/Hostess serves as the first point of contact for Members and Guests and plays a critical role in creating a welcoming, organized, and exceptional dining and event experience. This full-time seasonal position is responsible for greeting Members and Guests, managing reservations, coordinating seating arrangements, and supporting the overall flow of dining operations. The Host/Hostess also supports Club functions, banquets, Member events, tournaments, and special events by assisting with Member and Guest arrival, event check-in, seating, directions, and overall event flow as operational needs require. The Host/Hostess serves as an ambassador of Hideaway Golf Club's hospitality culture by providing warm, personalized, and professional service while maintaining the refined standards associated with a premier private club environment.

KEY RESPONSIBILITIES

· Welcome Members and Guests promptly, professionally, and courteously upon arrival.

· Learn and recognize Member names and preferences whenever possible.

· Manage reservations, seating assignments, wait lists, and table rotations to ensure efficient dining room operations.

· Escort Members and Guests to their tables while providing a warm and personalized welcome.

· Maintain accurate reservation records and communicate special requests, preferences, dietary needs, and celebrations to service staff.

· Monitor dining room activity and coordinate seating to maximize service efficiency and Member satisfaction.

· Answer telephone calls professionally and assist Members with dining reservations and inquiries.

· Communicate effectively with Servers, Bartenders, Bussers, culinary staff, and management regarding reservations, seating needs, and operational updates.

· Assist with setup and maintenance of host stands, menus, reservation systems, and dining room presentation.

· Maintain cleanliness and organization of the host stand and reception area.

· Assist Members and Guests with directions, information, and general Club inquiries.

· Report to work as scheduled, in proper uniform, and prepared to perform assigned duties.

· Follow Club policies, procedures, and service standards.

· Support a safe working environment and immediately report unsafe conditions.

· Perform additional duties as assigned.

BANQUET & SPECIAL EVENT SUPPORT

· Support the Banquet and Events Team in the execution of Club functions, Member events, private parties, tournaments, holiday events, and other special events as assigned.

· Welcome Members and Guests upon arrival at Club functions and special events, providing a warm, polished, and professional first impression.

· Assist with event check-in, registration, guest lists, name recognition, seating assignments, place cards, event materials, and other arrival-related responsibilities as directed.

· Escort or direct Members and Guests to event locations, assigned tables, reception areas, dining spaces, and other Club facilities.

· Become familiar with event layouts, seating plans, timelines, and function details to accurately answer Member and Guest questions and provide appropriate direction.

· Assist with the preparation and organization of event-related materials, including menus, signage, seating charts, place cards, reservation lists, and other front-of-house materials.

· Monitor Member and Guest arrival and event flow, communicating promptly with Banquet, Food & Beverage, and Club leadership regarding seating needs, special requests, changes, or service concerns.

· Work collaboratively with Banquet, Culinary, and Food & Beverage Team Members to ensure seamless event execution and an exceptional Member and Guest experience.

· Assist with reasonable event setup, reset, and breakdown responsibilities related to the host and reception function, including organizing signage, menus, seating materials, and reception areas.

· Remain flexible in assigned duties and service areas based on operational and event needs, including providing hospitality support outside of regularly assigned restaurant or reception areas.

MEMBER SERVICE & PROFESSIONAL STANDARDS

· Consistently deliver gracious, attentive, and personalized service to Members and Guests.

· Create a welcoming first impression through professional appearance, positive attitude, and exceptional hospitality.

· Learn and recognize Member names, preferences, and dining habits whenever possible.

· Anticipate Member needs and proactively assist in creating a seamless dining experience.

· Maintain a polished, professional, and courteous demeanor at all times.

· Build positive relationships with Members while maintaining appropriate professional boundaries.

· Avoid overly familiar, inappropriate, or unprofessional interactions while on duty.

· Demonstrate discretion and confidentiality regarding Member information and Club operations.

· Exercise sound judgment and professionalism in all conversations and communications.

· Represent Hideaway Golf Club in a manner consistent with the Club's reputation for excellence.

· Support a culture of teamwork, accountability, respect, and continuous improvement.

· Respond positively and professionally to coaching and feedback.

RESERVATIONS & MEMBER RELATIONS EXPECTATIONS

· Maintain accurate reservation records and seating charts.

· Understand dining room layouts, seating capacities, and service flow.

· Manage reservations and seating assignments in a manner that supports both Member satisfaction and operational efficiency.

· Demonstrate professionalism and diplomacy when handling special requests, complaints, or scheduling conflicts.

· Communicate reservation details, special occasions, dietary restrictions, and Member preferences to service teams.

· Develop familiarity with regular Members and their dining preferences.

· Utilize reservation systems and related technology accurately and efficiently.

· Support Hideaway Golf Club's commitment to personalized Member service and hospitality excellence.

CORE COMPETENCIES

· Member Focus

· Hospitality

· Professionalism

· Professional Appearance & Presence

· Communication Skills

· Organization

· Attention to Detail

· Teamwork

· Accountability

· Adaptability

· Emotional Intelligence

· Integrity