Host/Hostess

SUMMARY

Greets and seats members and guests according to reservations and seating availability. Coordinates the flow of the dining room by balancing diners among servers and communicates with the Dining Room Supervisor regarding table turns.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets members warmly, using their name whenever possible.
• Shows members to their tables, provides them with menus and ensures that the table is set properly.
• Obtains member number and assists with any requests such as guest menus, table preference, child seating and food preparation needs.
• Coordinates the flow of the dining room by balancing diners among servers.
• Monitors the dining area for cell phone use, appropriate attire and other rule violations.
• Monitors service provision to determine if assistance is appropriate, such as providing bread and water.
• Monitors hostess/host stand to ensure area is neat, clean, mints are refilled and menus are clean.
• Answers the telephone and responds to members' questions and orders.
• Attends to all opening and closing duties as per the appropriate procedure.
• Takes "to go" orders, ensuring that utensils, napkins and condiments are included in the bag and charges the member's number accordingly.
• Picks up reservation sheet and ensures table set up for the next shift.
• Receives checks from Servers at the end of the shift and places in numerical order.
• Runs an area report for the shift to ensure all checks are accounted for.
• Puts away menus, clears trash and wipes down counter at the end of the shift and as necessary during dining service.
• Recognize members upon their exit, smiles and thanks them for coming to the Club to dine.
• Reviews checks for accuracy, signs and brings to the Food & Beverage office.
• Stays informed of special events, current Club issues and the specials for the day.
• Communicates with members, co-workers, management and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of Mizner Country Club.
• Performs other duties as assigned by the Dining Room Supervisor.
  
  

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.