Host/Hostess

The Host/Hostess position pays $12.00/hour.

Responsibilities:

• Answers the phone at the hostess stand, transfers calls, takes reservations, receives and delivers messages to management.
• Able to answer questions concerning menus, special events, banquets, and other guest amenities.
• Organizes menus for each shift and ensures menus are clean, current and of sufficient par.
• Distribute copies of special menu items to wait staff.
• Greets guests in an upbeat, gracious and polite fashion. Adhere to the "ten foot rule" (acknowledge any member or guest within ten feet with an appropriate greeting.).
• Distributes menus and wine lists to the guests and issues checks for food and beverage to each waiter.
• Keeps an accurate count of customers seated and distributed to each server, by properly maintaining reservation sheets and seating charts.
• Communicates special needs, VIPs, and special events to the servers to "exceed expectations".
• Maintains correct appearance of hostess stand area, organized and clean.
• Ensures light, music and thermostats are setting at appropriate levels during the course of the shift.
• Observes the dining and lounge area for general guest satisfaction. Immediately relay any concerns to Manager.
• Consults with supervisors as to the seating of guests and communication to the kitchen.
• Reconciles end of shift paperwork.
• Must be able to assist banquet with functions throughout all Reynolds properties.

Qualifications:

• Must have strong verbal and organizational skills.
• Must possess skills of diplomacy.
• Must be able to stay calm in changing or stressful situations.
• Pleasant speaking voice; neat appearance.
• Restaurant experience desired.
• Able to walk and stand through the duration of shift.
• Must be able to lift a minimum of 25lbs.

Benefits:

• Employee discounts: food, retail merchandise, boat rentals
• Golf privileges