Host/Hostess

Position Purpose

Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Hostess normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs. This is a part-time position and primarily and AM role.

Duties and Responsibilities

• Takes restaurant reservations accurately.
• Enters client’s reservation accurately in the reservation system.
• Delivers food and wine menu in a friendly and professional manner in accordance with hotel standards.
• Answers all questions regarding the menus accurately.
• Utilizes selling techniques to up sell.
• Acknowledge guest need, anticipate guest needs and always respond promptly to maintain positive guest relations at all times.
• Verifies if guest is in house or walk in patron.
• Informs manager of any guest complaints, requests or problems.
• Maintain organized and clean work area.
• Communicate with in coming/ prior shift as to outstanding tables.
• Reports any damages, discrepancies and or malfunction of equipment to manager.
• Follows all safety and sanitation procedures that pertain to the job.
• Cleans and polishes menus, votive receptacles.

Knowledge, Skills and Attributes

• Must be able to effectively communicate.
• Must be able to follow directions with focus to detail.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to have a flexible schedule, work weekends and holidays.
• Must be have knowledge of restaurant reservation system.
• Must be able to sustain composure, remain calm, and posses a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed and accuracy.
• Must possess excellent interpersonal and organizational skills.
• Must be able to work well under time constraints and remain calm.
• Must have basic knowledge of arithmetic.
• Must have the ability to input data in the POS system.
• Must be able to read, write and understand the English language.
• Must be able to exercise confidentiality and discretion.