Host / Hostess- TCLC

The Restaurant Host/Hostess is responsible for managing the first and last impression of the restaurant, setting the tone for the guest experience across all meal periods. This role requires a high level of organization, communication, and professionalism, with an elevated, hospitality-driven approach during dinner service.

Hosts must balance guest engagement with operational control, managing reservations, walk-ins, and table flow to support both service efficiency and guest satisfaction. Flexibility is essential, with scheduling based on business levels, weekends, and special events.

Key Responsibilities

Guest Experience & First Impressions

• Greet all guests warmly and professionally upon arrival and departure

• Manage the entry experience with confidence, warmth, and efficiency

• Provide accurate wait times and maintain clear communication with guests

• Create a welcoming and organized environment at the host stand

Reservations & Seating Management

• Manage reservations, walk-ins, and seating flow using the reservation system

• Optimize table turns while maintaining service standards and guest comfort

• Balance server sections and ensure equitable distribution of covers

• Adjust seating strategy based on volume, pacing, and operational needs

Operational Awareness

• Maintain full awareness of restaurant layout, table status, and service flow
• Communicate continuously with managers, servers, and kitchen regarding pacing
• Support transitions between meal periods, including higher-volume breakfast/lunch and more structured dinner service
• Assist in controlling door flow during peak and event-driven periods

Guest Communication & Problem Solving

• Handle guest inquiries, special requests, and concerns with professionalism and urgency

• Provide accurate information regarding menus, hours, and offerings

• Support service recovery efforts by escalating issues appropriately

Team Collaboration

• Work closely with servers, bartenders, and leadership to ensure smooth operations

• Assist with maintaining cleanliness and organization of the entrance and surrounding areas

• Support overall team success with a positive and proactive attitude

Work Environment

• Elevated casual dinner service requiring strong control of reservations and pacing

• Fast-paced environment with frequent guest interaction

• Schedule variability based on business levels and events

• Multi-venue operation including Tequila bar, Two Mules Cantina bar, El Patio bar, and pool bar

• Ranges from casual upscale, intimate settings to high-energy, high-volume environments

• Indoor and outdoor service environments, including exposure to weather conditions at pool and rooftop venues

• Schedule variability based on business levels, seasonality, and special events