Host
The Host’s role is to warmly greet, seat and assist guests in accordance with matchbox quality standards and appropriately manage guest flow. The Host is a hospitality professional who is warm, genuine, and engaging, as well as efficient and accurate to ensure an extraordinary experience for all our guests.
summary of essential functions
▪ Greets guests and facilitates seating guests per timing and service standards, which include prolonged standing and walking throughout duration of shift
▪ Understands and effectively communicates with guests both in person and over the phone ensuring clear expectations using prescribed verbiage
▪ Cleans and maintains an organized, stocked work area which include, restrooms and outside perimeter of the restaurant
▪ May assist in clearing and cleaning tables which could require reaching, bending, stooping, lifting and working with cleaning agents
▪ Knows the food and beverage menu, and is able to speak to the menu from memory.
▪ Completes side-work tasks as assigned
▪ My take to-go orders, which requires writing orders and ringing orders into the point of sale system
▪ Navigates reservation/guest management system quickly and efficiently
▪ Understands and practices proper safe food and beverage handling procedures in accordance with local government standards
qualifications
▪ Experience in high-volume, upscale casual dining or an equivalent service environment preferred
▪ High school diploma (or equivalent) required
▪ At least 18 years of age (unless permitted by law)
▪ High energy and stamina. Able to work within a fast-paced, highly mobile environment
▪ Able to stand and walk for up to 10 hours per day preferred
▪ Able to lift and carry up to 40 pounds
▪ Able to work calmly and effectively under pressure
▪ Able to work flexible shifts and schedules, inclusive of weekends, and some holidays
▪ Certified in (or able to be certified in) responsible alcohol service (as required by state or local law)
▪ Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation
▪ Able to communicate effectively in the primary language of the work location (verbal and written)